Customers are the most important priority for everyone at Bauer. Our goal is that all our customers are completely satisfied with our products and all interactions with our team.
When you request support with an Bauer product we will respond within 24 business hours from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience.
Our business hours are Monday through Friday from 9am to 5pm Central European Time (CET). We are closed on major holidays in Germany. To see our business hours in your timezone check timeanddate.com.
Submit a product support request through our JIRA Service Desk or raise a usage query via our Atlassian Answers topics for each product:
Requests made via Atlassian Answers will be responded to on a best-effort basis.