Henning Braun, 26/Sep/19 11:48 AM Itil
The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.Details
ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.Details
To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.Details
Tobias Schindler, 27/Sep/19 10:41 AM Itil
Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.Details
Henning Braun, 19/Sep/19 1:21 PM Itil
Supplier evaluation belongs to supplier management. This ensures that all contracts with suppliers support the business needs. This process helps to ensure that all suppliers fulfill their contractual obligations.
The process supports, to evaluate potential suppliers considering the supplier strategy and selecting the most suitable supplier.
Henning Braun, 19/Sep/19 1:20 PM Itil
Selection of suppliers for the purchasing process, taking into account the strategic objectives including approval and contract management. The process ensures that suitable suppliers are selected for a required service. This can be a newly defined service or an existing service already provided by another supplier.Details