ITIL Index

Henning Braun, 02/Jan/20 9:12 AM Itil

TIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.

Henning Braun, 02/Jan/20 9:11 AM Itil Form

ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

Henning Braun, 02/Jan/20 9:11 AM Itil Form

The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.

Henning Braun, 02/Jan/20 9:10 AM Itil Form

ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

Henning Braun, 02/Jan/20 9:10 AM Itil Form

ITIL Project Management (Transition Planning & Support) aims to plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.

Henning Braun, 15/Dec/19 3:56 PM Itil Form

ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.

Henning Braun, 09/Dec/19 9:22 AM Itil Form

Change Management aims to control the lifecycle of all Changes. The primary objective of of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.

Henning Braun, 09/Dec/19 7:56 AM Itil Form

 To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

Tobias Schindler, 27/Sep/19 10:41 AM Itil

Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.

Henning Braun, 26/Sep/19 11:46 AM Itil

Henning Braun, 26/Sep/19 11:45 AM Itil

Henning Braun, 26/Sep/19 11:44 AM Itil

Henning Braun, 26/Sep/19 11:42 AM Itil

Henning Braun, 26/Sep/19 11:42 AM Itil

Henning Braun, 19/Sep/19 1:21 PM Itil

Supplier evaluation belongs to supplier management. This ensures that all contracts with suppliers support the business needs. This process helps to ensure that all suppliers fulfill their contractual obligations.
The process supports, to evaluate potential suppliers considering the supplier strategy and selecting the most suitable supplier.

Henning Braun, 19/Sep/19 1:20 PM Itil

Selection of suppliers for the purchasing process, taking into account the strategic objectives including approval and contract management. The process ensures that suitable suppliers are selected for a required service. This can be a newly defined service or an existing service already provided by another supplier.

Florian Bauer, 19/Sep/19 1:20 PM Itil

Tobias Schindler, 19/Sep/19 1:19 PM Itil

Tobias Schindler, 19/Sep/19 1:19 PM Itil

Florian Bauer, 19/Sep/19 1:18 PM Itil

Henning Braun, 19/Sep/19 1:18 PM Itil

Tobias Schindler, 19/Sep/19 1:17 PM Itil

Florian Bauer, 19/Sep/19 1:17 PM Itil

Henning Braun, 19/Sep/19 1:16 PM Itil

Henning Braun, 19/Sep/19 12:47 PM Itil

very short of Organisation of Change Management