ITIL Index

Henning Braun, 02/Jan/20 10:11 AM Itil

The objective of Service Validation and Testing is to ensure that deployed releases and the resulting services meet customer expectations. It is part of the ITIL Service Transition Index.

Henning Braun, 02/Jan/20 10:10 AM Itil

Transition Planning and Support is a process that involves planning and coordinating the transition of new or modified IT services from the development phase to the live production environment. This process is important for ensuring that the transition is smooth and efficient, and that any disruptions to the IT services are minimized.

Henning Braun, 15/Dec/19 4:56 PM Itil

ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.

Henning Braun, 09/Dec/19 10:22 AM Itil

Change Management aims to control the lifecycle of all Changes. The primary objective of of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.

Henning Braun, 09/Dec/19 8:56 AM Itil

The Release and Deployment Management Process is part of the ITIL Service Transition Index. It is to plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

Tobias Schindler, 27/Sep/19 11:41 AM Itil

Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.

Henning Braun, 26/Sep/19 12:45 PM Itil

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Transition is one of five core disciplines within the ITIL framework and focuses on the planning and coordination of the transition of IT services from development or maintenance to production.

ITIL Service Design is a process that coordinates the design and development of new or changed IT services. The process includes several important components that ensure the service meets the needs of the business and is delivered effectively.

Henning Braun, 26/Sep/19 12:44 PM Itil

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.
ITIL Service Transition is the process of moving new or changed IT services into production. This process is crucial for ensuring that new or changed services are delivered effectively and that they meet the needs of the business.

Henning Braun, 26/Sep/19 12:42 PM Itil

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.

ITIL Service Operation is the process of delivering and maintaining IT services to meet the needs of the business. This process includes several important components that ensure that the IT service is delivered effectively and that any issues are identified and resolved quickly.

Henning Braun, 26/Sep/19 12:42 PM Itil

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.

ITIL Continual Service Improvement (CSI) is a process that ensures that IT services are continually evaluated and improved to meet the needs of the business. The process is designed to identify areas for improvement and implement changes to increase efficiency, effectiveness and customer satisfaction.

Henning Braun, 19/Sep/19 2:21 PM Itil

ITIL, or the Information Technology Infrastructure Library, is a set of best practices for IT Service Management. The Evaluation and Selection of New Suppliers is a sub-process of the Supplier Management process and a part of the ITIL Serrvice Design Index. 

The process is a systematic and thorough approach to evaluating and selecting new suppliers. By following this process, organizations can ensure that they are working with the most qualified and reliable suppliers, which can lead to improved IT service management and overall business success.

Florian Bauer, 19/Sep/19 2:20 PM Itil

ITIL Process Controlling is the process of monitoring, measuring, and reporting on the performance of IT services and processes to ensure that they align with established goals and objectives. IThe goal of ITIL Process Controlling is to ensure that IT services are delivered in a consistent, efficient, and effective manner, and that they meet the needs of the business and its customers.

Tobias Schindler, 19/Sep/19 2:19 PM Itil

ITIL (Information Technology Infrastructure Library) is a framework that helps organizations manage their IT services in a structured and efficient way. One important aspect of ITIL is IT budgeting, which involves planning and managing the financial resources needed to support IT services.

IT Budgeting is a critical process for any organization that relies on technology to support its operations.

Florian Bauer, 19/Sep/19 2:18 PM Itil

Incident troubleshooting is a process within the ITIL (Information Technology Infrastructure Library) framework that involves identifying and resolving issues that occur with IT systems and services. This process is critical for ensuring that IT systems are functioning properly and that any issues are quickly and effectively addressed.

Tobias Schindler, 19/Sep/19 2:17 PM Itil

Incident Monitoring and Escalation is a process within the ITIL (Information Technology Infrastructure Library) framework that involves tracking the progress of incidents and escalating them as needed. This process is critical for ensuring that incidents are effectively managed and that appropriate action is taken to resolve them.

Florian Bauer, 19/Sep/19 2:17 PM Itil

The ITIL Financial Reporting Process is an essential aspect of managing the financial performance of an IT department.

Henning Braun, 19/Sep/19 2:16 PM Itil

Change planning is a process within the ITIL (Information Technology Infrastructure Library) framework that involves developing a plan for implementing changes to an organization's IT systems and services. This process is critical for ensuring that changes are carefully planned and executed, and that the impact of changes is minimized.

Henning Braun, 19/Sep/19 1:47 PM Itil

The purpose of the OCM practice is to ensure that organizational changes are implemented smoothly and successfully. That lasting benefits are achieved by managing the human aspects of the changes. OCM is a practice that serves the continually emerging wish and needs for organizational growth, improvement, and evolution.