Henning Braun, 02/Jan/20 10:11 AM Itil

Service Validation and Testing

The objective of Service Validation and Testing is to ensure that deployed releases and the resulting services meet customer expectations. It is part of the ITIL Service Transition Index.

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Henning Braun, 09/Dec/19 10:22 AM Itil

Change Management

Change Management aims to control the lifecycle of all Changes. The primary objective of of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.

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Henning Braun, 09/Dec/19 8:56 AM Itil

Release and Deployment Management

The Release and Deployment Management Process is part of the ITIL Service Transition Index. It is to plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

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Henning Braun, 19/Sep/19 2:21 PM Itil

New Supplier Evaluation

ITIL, or the Information Technology Infrastructure Library, is a set of best practices for IT Service Management. The Evaluation and Selection of New Suppliers is a sub-process of the Supplier Management process and a part of the ITIL Serrvice Design Index. 

The process is a systematic and thorough approach to evaluating and selecting new suppliers. By following this process, organizations can ensure that they are working with the most qualified and reliable suppliers, which can lead to improved IT service management and overall business success.

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Tobias Schindler, 19/Sep/19 2:19 PM Itil

IT Budgeting

ITIL (Information Technology Infrastructure Library) is a framework that helps organizations manage their IT services in a structured and efficient way. One important aspect of ITIL is IT budgeting, which involves planning and managing the financial resources needed to support IT services.

IT Budgeting is a critical process for any organization that relies on technology to support its operations.

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Florian Bauer, 19/Sep/19 2:18 PM Itil

Incident Troubleshooting

Incident troubleshooting is a process within the ITIL (Information Technology Infrastructure Library) framework that involves identifying and resolving issues that occur with IT systems and services. This process is critical for ensuring that IT systems are functioning properly and that any issues are quickly and effectively addressed.

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Florian Bauer, 19/Sep/19 2:17 PM Itil

Financial Reporting

The ITIL Financial Reporting Process is an essential aspect of managing the financial performance of an IT department.

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