Henning Braun, 26/Sep/19 11:48 AM Itil
Henning Braun, 02/Jan/20 9:12 AM Itil
TIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.
DetailsHenning Braun, 02/Jan/20 9:11 AM Itil Form
ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.
DetailsHenning Braun, 02/Jan/20 9:11 AM Itil Form
The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.
DetailsHenning Braun, 02/Jan/20 9:10 AM Itil Form
ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
DetailsHenning Braun, 02/Jan/20 9:10 AM Itil Form
ITIL Project Management (Transition Planning & Support) aims to plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
DetailsHenning Braun, 15/Dec/19 3:56 PM Itil Form
ITIL Change Evaluation aims to assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
DetailsHenning Braun, 09/Dec/19 9:22 AM Itil Form
Change Management aims to control the lifecycle of all Changes. The primary objective of of this process is to enable beneficial Changes to be made, with minimum disruption to IT services.
DetailsHenning Braun, 09/Dec/19 7:56 AM Itil Form
To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
DetailsTobias Schindler, 27/Sep/19 10:41 AM Itil
Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.
DetailsHenning Braun, 19/Sep/19 1:21 PM Itil
Supplier evaluation belongs to supplier management. This ensures that all contracts with suppliers support the business needs. This process helps to ensure that all suppliers fulfill their contractual obligations.
The process supports, to evaluate potential suppliers considering the supplier strategy and selecting the most suitable supplier.
Henning Braun, 19/Sep/19 1:20 PM Itil
Selection of suppliers for the purchasing process, taking into account the strategic objectives including approval and contract management. The process ensures that suitable suppliers are selected for a required service. This can be a newly defined service or an existing service already provided by another supplier.
DetailsHenning Braun, 19/Sep/19 12:47 PM Itil
very short of Organisation of Change Management
Details