ITIL Index

Henning Braun, 26/Sep/19 11:48 AM Itil

At the top level, ITIL is organized around the "ITIL Service Lifecycle", and each of the five service lifecycle stages consists of several processes. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary. For Flower we collected, implemented and tested most of the itil sub-processes with focuse on automation.


Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.