ITIL Service Design Index

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Transition is one of five core disciplines within the ITIL framework and focuses on the planning and coordination of the transition of IT services from development or maintenance to production.

ITIL Service Design is a process that coordinates the design and development of new or changed IT services. The process includes several important components that ensure the service meets the needs of the business and is delivered effectively.

Use the process template as it is or adjust and extend to your individual needs.

• Design Coordination is a key component of ITIL Service Design, as it ensures that all of the different design elements of the service, such as availability, capacity, and security, are considered and integrated. This ensures that the service is designed to meet the needs of the business and is reliable and secure.
• Service Catalogue Management is another important aspect of ITIL Service Design. It involves creating and maintaining a catalogue of all the services that the IT department provides to the business. This allows for easy communication and understanding of the services offered, as well as the management of their service levels.
• Service Level Management (SLM) is the process of negotiating and agreeing on service level targets with the business, and then monitoring and reporting on service levels. This ensures that the IT service is meeting the needs of the business and that any issues are identified and resolved quickly.
• Availability Management is a process that ensures that the IT service is available to users when they need it. This includes monitoring and managing the service's uptime, and planning for and managing service outages.
• Capacity Management is a process that ensures that the IT service has sufficient capacity to meet the current and future needs of the business. This includes planning for and managing the capacity of the service, as well as ensuring that the service is able to scale to meet increased demand.
• IT Service Continuity Management is the process of ensuring that the IT service is able to continue to function in the event of a disaster or other disruption. This includes planning for and managing service outages, as well as testing and exercising disaster recovery plans.
• Information Security Management is the process of protecting the IT service from security threats. This includes implementing security controls and monitoring the service for security breaches.
• Supplier Management is the process of managing the relationships with the suppliers that provide the components and services used in the IT service. This includes negotiating and agreeing on service level targets, monitoring supplier performance, and managing the risks associated with suppliers.