ITIL Service Operation Index

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.

ITIL Service Operation is the process of delivering and maintaining IT services to meet the needs of the business. This process includes several important components that ensure that the IT service is delivered effectively and that any issues are identified and resolved quickly.

Use the process template as it is or adjust and extend to your individual needs.

ITIL Service Operation 

ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management. ITIL Service Operation is one of five core disciplines within the ITIL framework and focuses on the delivery and support of IT services.

ITIL Service Operation is the process of delivering and maintaining IT services to meet the needs of the business. This process includes several important components that ensure that the IT service is delivered effectively and that any issues are identified and resolved quickly.

• Event Management is a key component of ITIL Service Operation. It involves monitoring the IT service for events that could impact the service's availability or performance. This includes identifying and logging events, assessing their impact, and taking appropriate action to resolve any issues.
• Incident Management is another important aspect of ITIL Service Operation. It involves identifying and resolving incidents that affect the IT service. This includes logging incidents, categorizing and prioritizing them, and taking appropriate action to resolve them.
• Service Request Management is the process of managing and fulfilling service requests from the business. This includes logging requests, categorizing and prioritizing them, and taking appropriate action to fulfill them.
• Problem Management is the process of identifying, analyzing, and resolving problems that affect the IT service. This includes identifying the root cause of problems, developing solutions, and taking appropriate action to prevent the problem from recurring.
• Access Management is the process of managing access to the IT service. This includes managing user accounts and access rights, and ensuring that access to the service is secure and that it complies with security policies.
• Operations Control is the process of coordinating and controlling the day-to-day activities of the IT service. This includes monitoring the service, managing changes to the service, and ensuring that the service is delivered effectively and that any issues are identified and resolved quickly.