Application Development

Henning Braun, 02/Jan/20 9:10 AM Itil Form

ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.

ITIL does not provide a detailed explanation of all aspects of Application Development. Rather, it highlights the key activities and assists in identifying the interfaces with other Service Management processes.

User Manual
A document for end-users, describing how to use an application or system.

Technical/ Administration Manual
A document describing the procedures required to run and maintain a type of application or infrastructure component.


Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.


This bpmn process comes with a form, which is part of the Flower template.