Transition Planing and Support

ITIL Project Management (Transition Planning & Support) aims to plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates. ITIL does not provide a detailed explanation of all aspects of Project Management. Rather, it highlights the most important activities and assists in identifying interfaces with other Service Management processes.

Project Initiation
To define stakeholders, responsibilities and resources available to the project, as well as documenting risks, constraints and assumptions affecting the project.

Project Planning and Coordination
To make sure service transitions projects are planned in accordance with the organization's Project Management guidelines, and to coordinate activities and resources across projects. This process is not responsible for detailed planning of project phases but triggers planning activities performed by other processes.

Project Control
To monitor project progress and resource consumption, to expedite progress when required and to initiate corrective action if required.

Project Reporting and Communication
To provide an overall summary of all planned or ongoing Service Transition projects as information for customers and other Service Management processes.